How do I make an appointment for a computer?
Make an appointment online or by calling 248-796-4358.
You need to have your Library card number available to schedule the appointment and to show your card when you enter the Library.
Computer reservation times are staggered by 15 minutes. Be sure to look at all three groups of computers to find an available time.
Computer stations are designed for one person. Due to social distancing requirements, you are encouraged not to bring another person with you.
Each computer appointment is for up to sixty minutes with one (1) appointment allowed per day. Appointment times cannot be extended under any circumstances! Time begins and ends at the appointment time and not determined by the time of log in.
Appointment Quick Tips
- The Library accepts appointments no more than one week in advance.
- Appointments are scheduled on a first-come, first-served basis.
- No walk-in appointments are allowed
- You MUST have your Southfield Public Library card with you when you arrive for your appointment.
- A limited number of computers will be available to reserve.
- Monday and Wednesday 11:00 am – 7:00 pm
- Tuesday, Thursday and Friday 11:00 am – 5:00 pm
What do I need to bring to my appointment?
Please bring your current Southfield Public Library card. You need this to enter the Library and to log in to a computer. We cannot provide Guest Passes.
You are required to wear a mask to cover your nose and mouth while you are in the Library. If you do not have a mask, one will be provided before entry to the Library. You are required to wear this mask at all times.
USB media (e.g., flash drives, thumb drivers) and headphones/earbuds are not available for purchase or loan at the Library. If you will need them, you must bring your own.
If you want to print or make copies, you must use a Southfield Public Library print card. If you do not have a card, you may purchase one from a card dispenser. The cost of a card is $1.00 and it comes activated with a credit of $0.50 to use for printing. The dispenser will only accept a $1.00 bill for the initial card purchase. The maximum amount allowable on a print card is $20.00. If you need to add funds to the card, you can do that in $1.00, $5.00, $10.00 amounts. The dispenser does NOT give change and you will not be able to get change in the Library. You are encouraged to bring bills of small denomination so you do not put more value on the card than you need.
The cost per page for printing is $0.15 for black and white and $0.50 for color. The cost is per side. If you print double-sided you are charged for two images. The only refunds for purchasing print cards or printing are for an equipment malfunction. The refund will be in the form of a credit slip. Redeem the credit at the drive-up window or the Circulation Desk once the desk reopens.
Can I get help at the computer?
Staff is not available to assist you in person at your workstation. Quick reference cards are available to help you through basic functions.
If you need additional computer assistance, it will be limited and offered while safely socially distanced or through computer remote assistance software, allowing staff to view your computer screen, have an online chat with you, and provide you with further help.
When you require help, flip a card at the computer station and the computer help staff will begin the remote session that includes a chat function. This is the best way we can help you and observe safety precautions to keep you and staff members healthy.
Can I bring my own laptop or mobile device?
You will not be able to use your device in the Library building. WiFi is available outside the Library. The signal reaches around the building and into the parking lot. The Library SPL – Public connection is available for your use 24 hours a day and 7 days a week.
Will I be able to use my mobile/cell phone in the computer lab?
There is no mobile/cell phone use permitted anywhere in the Library building.
Can I browse through the Library’s collection during my appointment?
The Library’s collection is not available for browsing. Contact the Library staff with requests for materials or let our Librarians choose items for you. Call 248-796-4200, or use an online request form:
Can I pick up my holds during my computer appointment?
Pick up holds at the drive-up window. You will only be able to use a computer and print in the Library.